Candela

Return Goods Policy

An authorized Return Goods Authorization Number must accompany all returns.
A 25% restocking fee will be applied to all special order items or non-stock items. Special order and non-stock items are items we do not normally carry in our warehouse which we special order per request.
Customized products such as painted or tough-coated lamps are non-returnable.
Items purchased more than six months prior to the return request date may be subject to a 25% restocking fee if returned.
Candela reserves the right to test products claimed to be defective. If an item is sent back for testing to the manufacturer and is deemed defective, Candela will ship a replacement out to you free of charge. If an item is sent for testing to the manufacturer and it is not deemed defective, Candela will return the original product to you and bill you for the freight charges and any testing costs Candela may incur from the manufacturer.
If Candela receives returned product and finds any items are damaged due to insufficient packaging, Candela will not issue credit for the broken material.
Authorized RGAs not returned within 90 days from the creation of the RGA number will be cancelled.