FAQ

Frequently Asked Questions

You've got questions. We've got answers.

Overview

QuestionAnswer
How can I benefit from buying from Candela?
  • 100 different lines of lamps, ballasts and sockets from over 150 manufacturers.
  • 30,000 items stocked on our shelves.
  • Items in stock are shipped the same day providing you with a quicker delivery than ordering directly from the manufacturer.
  • 25 Customer Service Representatives with combined experience totaling hundreds of years.
  • State-of-the-art technology for swift technical assistance.
Who is Candela? Candela is one of the nation's largest, most extensive resources for lamps, ballasts and sockets.
How do I contact Candela or get more information? It's easy. Choose from:
  • Phone: (800) 922-9226, 8:00am EST to 4:30pm PST - that's 11 hours to connect with Candela.
  • Fax: (800) 822-8226
  • Email:
  • Web: Use the Quick Quote feature on our website at http://www.candelacorp.com/qq
Where is Candela located? We have two shipping locations covering the Western and Eastern regions of the United States.

Candela - Western
14420 Myford Road, Suite 100
Irvine, CA 92606

Candela - Northeastern
2550 Brodhead Road, Suite 300
Bethlehem, PA 18020

Ordering Info

QuestionAnswer
How can I place an order with Candela? Take your pick:
  • Phone: (800) 922-9226, 8:00am EST to 4:30pm PST
  • Fax: (800) 822-8226
  • Email:
How do I return a product? You can initiate returns requests:
  • On the web: RGA Forms
  • Via email:
  • By Phone: (800) 922-9226, 8:00am EST to 4:30pm PST
  • By fax: (800) 822-8226
  • In person: Irvine, CA or Bethlehem, PA
Also be sure to read our Return Merchandise Policy:
  • An authorized Return Goods Authorization Number must accompany all returns.
  • A restocking fee may be applied to any return. A 25% restocking fee will be applied to all special order items or non-stock items. Special order and non-stock items are items we do not normally carry in our warehouse which we special order per request.
  • Customized products such as painted or tough-coated lamps are non-returnable.
  • Items purchased more than six months prior to the return request date may be subject to a 25% restocking fee if returned.
  • Candela reserves the right to test products claimed to be defective. If an item is sent back for testing to the manufacturer and is deemed defective, Candela will ship a replacement out to you free of charge. If an item is sent for testing to the manufacturer and it is not deemed defective, Candela will return the original product to you and bill you for the freight charges and any testing costs Candela may incur from the manufacturer.
  • If Candela receives returned product and finds any items are damaged due to insufficient packaging, Candela will not issue credit for the broken material.
  • Authorized RGAs not returned within 90 days from the creation of the RGA number will be cancelled.
How can I get a quote on an item? Give us less than two minutes on the phone and you'll have your quote.
  • Phone: Call (800) 922-9226, 8:00am EST to 4:30pm PST to speak with a Customer Service Representative.
  • Fax: You can also fax your quote to (800) 922-9226.
  • Email: You can email a request for a quote to
Does Candela have a catalog and price sheet? Through our customer service department, you have immediate access to our extensive, up to date product and pricing databases. We also offer links to manufacturer sites on this website. Product specifications and pricing are available electronically, on request. We do not currently have a printed catalog.
Does Candela have an order minimum? Most of our products are offered without a minimum order. On certain miniature lamp products, we require a small minimum package quantity.
What products does Candela carry? Want specifics? View the Candela Line Card.
  • 100 different lines of lamps, ballasts and sockets from over 150 manufacturers.
  • 30,000 items stocked on our shelves.

Billing Info

QuestionAnswer
What are Candela's payment terms? COD or Net 30 days on approved credit.
How do I set up a net 30-day term account? Complete the credit application form and we'll get back to you.
How long does it take to set up an account with Candela? Generally no more than 14 days though most are handled in 1 to 4 days.
Does Candela accept credit cards? Credit cards are accepted on a limited basis for retail customers. We do not offer credit card terms to distributors or OEM.s. We accept VISA, Mastercard, American Express, and Discover.
Does Candela offer discounts? There's never one pricing fits all. We may award special pricing on products and quantities, (i.e., case or multiple cases), order frequency or low volume consistent for a long period of time.
Where do I send a payment? Send your payment for invoices via check to:

File #1033
1801 W. Olympic Blvd.
Pasadena, CA 91199-1033

Whom do I contact if I have a billing question? It's easy. Choose from:
  • Phone: (800) 922-9226, 8:00am EST to 4:30pm PST - that's 11 hours to connect with Candela.
  • Fax: (800) 822-8226
  • Email:
  • Web: http://www.candelacorp.com

eStatus

QuestionAnswer
What is eStatus? eStatus is anytime access to the status of your quote request, product return or order, online.
Whom do I contact if my login fails? Just complete the request information and we'll email you with your password within seconds.

Shipping Info

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How does Candela ship packages? You name it, we use it, including UPS, FedEx, LTL, and truck line carriers.
What freight carriers does Candela use? UPS and FedEx.
When will Candela ship my package? How about same day shipping on most products in stock, and next day shipping for products in stock at a supplier? That's 3 to 5 days faster than going direct with manufacturers.
Can I track my package myself? Any time, online. Click on eStatus.
Does Candela have a freight-allowed policy? No, but freight can be negotiated on a per order basis. At Candela, it's all about flexibility.
Where does Candela ship from? We have two shipping locations covering the Western and Eastern regions of the United States.

Candela - Western
14420 Myford Road, Suite 100
Irvine, CA 92606

Candela - Northeastern
2550 Brodhead Road, Suite 300
Bethlehem, PA 18020
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  • 100 Product Lines

    More than 150 different manufacturers.
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  • In Stock

    Virtually everything you need in-house.
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