Frequently Asked Questions
You've got questions. We've got answers.
Overview | |
Question | Answer |
How can I benefit from buying from Candela? |
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Who is Candela? | Candela is one of the nation's largest, most extensive resources for lamps, ballasts and sockets. |
How do I contact Candela or get more information? | It's easy. Choose from:
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Where is Candela located? | We have two shipping locations covering the Western and Eastern regions of the United States.
Candela - West 5600 Argosy Ave, Suite 300 Huntington Beach, CA 92649 Candela - East 2550 Brodhead Road, Suite 300 Bethlehem, PA 18020 |
Ordering Info | |
Question | Answer |
How can I place an order with Candela? | Take your pick:
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How do I return a product? | You can initiate returns requests:
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How can I get a quote on an item? | Give us less than two minutes on the phone and you'll have your quote.
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Does Candela have a catalog and price sheet? | Through our customer service department, you have immediate access to our extensive, up to date product and pricing databases. We also offer links to manufacturer sites on this website. Product specifications and pricing are available electronically, on request. We do not currently have a printed catalog. |
Does Candela have an order minimum? | Most of our products are offered without a minimum order. On certain miniature lamp products, we require a small minimum package quantity. |
What products does Candela carry? | Want specifics? View the Candela Line Card.
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Billing Info | |
Question | Answer |
What are Candela's payment terms? | COD or Net 30 days on approved credit. |
How do I set up a net 30-day term account? | Complete the credit application form and we'll get back to you. |
How long does it take to set up an account with Candela? | Generally no more than 14 days though most are handled in 1 to 4 days. |
Does Candela accept credit cards? | Credit cards are accepted on a limited basis for retail customers. We do not offer credit card terms to distributors or OEM.s. We accept VISA, Mastercard, American Express, and Discover. |
Does Candela offer discounts? | There's never one pricing fits all. We may award special pricing on products and quantities, (i.e., case or multiple cases), order frequency or low volume consistent for a long period of time. |
Where do I send a payment? | Send your payment for invoices via check to:
File #1033 |
Whom do I contact if I have a billing question? | It's easy. Choose from:
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eStatus | |
Question | Answer |
What is eStatus? | eStatus is anytime access to the status of your quote request, product return or order, online. |
Whom do I contact if my login fails? | Just complete the request information and we'll email you with your password within seconds. |
Shipping Info | |
Question | Answer |
How does Candela ship packages? | You name it, we use it, including UPS, FedEx, LTL, and truck line carriers. |
What freight carriers does Candela use? | UPS and FedEx. |
When will Candela ship my package? | How about same day shipping on most products in stock, and next day shipping for products in stock at a supplier? That's 3 to 5 days faster than going direct with manufacturers. |
Can I track my package myself? | Any time, online. Click on eStatus. |
Does Candela have a freight-allowed policy? | No, but freight can be negotiated on a per order basis. At Candela, it's all about flexibility. |
Where does Candela ship from? | We have two shipping locations covering the Western and Eastern regions of the United States.
Candela - West 5600 Argosy Ave, Suite 300 Huntington Beach, CA 92649 Candela - East 2550 Brodhead Road, Suite 300 Bethlehem, PA 18020 |
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