Info & Policies

General Information and Company Policy

How To Order
Orders may be placed by phone, fax, email to or on a written purchase order.
Technical Data
Please call us when you need assistance on any kind of product.
Quantity Pricing
Inquire about custom or large quantity discounts.
Hours
Monday through Friday:
8:00 AM - 4:30 PM EST in Norcross, GA
8:00 AM - 4:30 PM PST in Irvine, CA
How to Contact Us
Phone: (800) 922-9226, 8:00 AM EST to 4:30 PM PST
Fax: (800) 822-8226
Email:
Web: http://www.candelacorp.com
Delivery Time
We ship within 24 hours of receipt of order on merchandise good in stock.
Freight Policy
Unless otherwise specified, all orders will be shipped FedEx, FOB Shipping Point. You are responsible for all freight charges. Deducted freight charges will be charged back. You may choose any company and method of shipment.
Credit
Unless otherwise approved, satisfactory trade references must accompany your opening order. Otherwise, we can ship your orders COD until credit is approved.
Minimum Order
There is no minimum order requirement.
Pricing
Pricing is subject to change without notice.
Product Quotations
Available by phone, fax, email or through our Quick Quote feature online.
Terms
Net 30 days from billing. Failure to comply with invoice terms may result in a credit hold being placed on your account. Late accounts may be placed on COD.
Payment Delay
If any invoice is not paid per the invoice terms, you may pay all reasonable costs and expenses, including attorney's fees incurred by us in the collection of a past due account. We may hold pending orders on overdue accounts.
Claims
Must be made within 10 days of receipt of shipment.
Return Merchandise
Must have an authorization number. We will gladly correct our errors at our expense. There may be a 25% restocking charge on special order or non-stock items returned plus freight charges.
  • An authorized Return Goods Authorization Number must accompany all returns.
  • A restocking fee may be applied to any return. A 25% restocking fee will be applied to all special order items or non-stock items. Special order and non-stock items are items we do not normally carry in our warehouse which we special order per request.
  • Customized products such as painted or tough-coated lamps are non-returnable.
  • Items purchased more than six months prior to the return request date may be subject to a 25% restocking fee if returned.
  • Candela reserves the right to test products claimed to be defective. If an item is sent back for testing to the manufacturer and is deemed defective, Candela will ship a replacement out to you free of charge. If an item is sent for testing to the manufacturer and it is not deemed defective, Candela will return the original product to you and bill you for the freight charges and any testing costs Candela may incur from the manufacturer.
  • If Candela receives returned product and finds any items are damaged due to insufficient packaging, Candela will not issue credit for the broken material.
  • Authorized RGAs not returned within 90 days from the creation of the RGA number will be cancelled.

Backorders
Will be shipped as soon as we receive your merchandise. You will be notified at the time of order if we are unable to ship your order for any reason.
Cross Reference and ID
Often, we can help you ID a lamp over the phone, but if not, send a photocopy of your sample by or fax. If the lamp you need is not available, we will try to cross-reference.
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