Candela

The Products, Processes and People to Deliver

Vast, Varied Stock

• 100 different lines of lamps, ballasts and sockets from over 150 manufacturers
• 30,000 items stocked

Got a Question? We've Got Answers!

• Candela Customer Service Representatives know more about light bulbs than anyone in the business, especially with a database of 60 years of information gathered and on hand.
• Our staff is available 5:00 a.m. - 4:30 p.m. PST (8:00 a.m. - 7:30p.m. EST). Call us at 800-922-9226.

Always a Step Ahead

• Candela proactively plans for industry changes, anticipating shortages and stocks.

From Our House to Yours - Fast!

• Quotations in 2 minutes or less
• Same day shipping for "in stock" items; lead times for non-stock items are provided upon request
• Next day shipping for products in stock at our major suppliers
• 80% of the U.S. is covered within 2 days by ground freight
• Products are picked up at suppliers, eliminating long lead times and waiting for products to be shipped from a supplier to Candela

Ideally Positioned to Deliver

We have 2 stocking warehouses in:

• Santa Ana, CA
• Bethlehem, PA

Less Errors, More Efficient

• Shipment error less than 1/2 of 1% of the time
• Inventory systems are over 99.7% Accurate

Blind Shipping / Order Fulfillment

If we ship directly to your customer, we are invisible - there is no reference to Candela on any paperwork connected with the order.

Direct Shipping

Candela will ship an order directly to a customer's customer on time and without error - without fail.

Order Status

Need an update at any stage in the ordering process? Get the info you need by fax, email, telephone, Live Chat or online:

• Product identification
• Quotation, pricing and product availability
• Order confirmation
• Shipping confirmations
• Freight charges
• Shipping status

Price Perfect

We may award special pricing on products and quantities, (i.e., case or multiple cases), order frequency or consistent low volume ordering for a long period of time.

Seal of Approval

• Inspection of outgoing product
• Packing boxes certified and tested by FedEx

Ahead of our Time

• State-of-the-art phone system
• Advanced distribution systems for customer service, purchasing, warehousing, sales analysis and accounting
• EDI support
• Online quote and order search through eStatus
• Wireless order picking systems in warehouse
• Information technology staff